DEVELOPMENT AND CONSTRUCTION OF JOB FRUSTRATION SCALE
AbstractThis paper reports the development and construction of a 15-item job frustration scale. Job frustration is one of the psychological climate problems confronting bank employees in Nigeria. The scale was developed to measure employees’ perception of job frustration in the banking industry in Nigeria. A total of 165 bank employees (112 males, 53 females) responded to the job frustration scale (JFS). Results indicate an adequate internal consistency (α = .97) and a Spearman Brown split-half reliability coefficient of .95. Factor analysis with Varimax rotation resulted in a one factor structure with eigen value of 69.6. Results supporting the intended measure’s reliability and the implications for employees in banking institution were discussed.
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