DEVELOPMENT AND CONSTRUCTION OF JOB FRUSTRATION SCALE
Keywords:
development, constructionAbstract
This paper reports the development and construction of a 15-item job frustration scale. Job frustration is one of the psychological climate problems confronting bank employees in Nigeria. The scale was developed to measure employees’ perception of job frustration in the banking industry in Nigeria. A total of 165 bank employees (112 males, 53 females) responded to the job frustration scale (JFS). Results indicate an adequate internal consistency (α = .97) and a Spearman Brown split-half reliability coefficient of .95. Factor analysis with Varimax rotation resulted in a one factor structure with eigen value of 69.6. Results supporting the intended measure’s reliability and the implications for employees in banking institution were discussed.References
Amsel, A. (1958). The role of frustrativenonreward in noncontinuous reward situations.Psychological Bulletin, 55, 102-119.
Amichai-Hamburger Y (2008). Technology and Psychological Wellbeing. Cambridge: Cambridge University Press. Argyle M (1992)
The Social Psychology of Everyday Life. New York: Routledge. Bank for International Settlements (1994). Annual Report, 1993-1994. Basle, Switzerland, June.
Benston G, Eisenbeis R, Horvitz PKE, Kaufman G (1986). Perspectives on Safe and Sound Banking. Cambridge: MIT Press. Benston G, Kaufman G (1995). Is the Banking and Payments System Fragile?" J. Fin. Serv. Res. 9: 209-40. Ben-Shahar T (2007). Happier. New York: McGraw-Hill. Calomiris C, Gorton G (1991).
The Origins of Banking Panics. In R.G. Hubbard (ed.) Financial Markets and Financial Crises: Chicago: University of Chicago Press pp.109-173.
Carr J, Mathewson F, Quigley N (1995). Stability in the Absence of Deposit Insurance: The Canadian Banking System, 1890-1966. J. Mone. Cr. Bank 27: 1137-58. Carroll N (2007). Unemployment and Psychological Well-being, Econ. Record 83(262): 287-302.
Chen TH (2000). The study of survivor's employee job stress for privatezation of government enterprise: The case of Taiwan fertilizer company employee, Institute of Human Resource Management, National Sun Yat-Sen University. Chukwulaka M (2009).
Failed Banks: How eminent Nigerians ripped off depositors. Daily Sun, July, 8. Diener E, Seligman MEP (2004). Beyond money: Toward an economy of well-being, Psychological Science in the Public Interest, 5, 1–31.
Donald BF, Steven C, David MH (2006). The effects of organisational changes on employee commitment: A multilevel investigation, Personnel Psychol. 59(3): 1-29.
Berkowitz, L. (1989). Frustration-aggression hypothesis: Examination and reformulation.Psychological Bulletin, 106(1), 59-73.
Dollard,J.Doob, L., Miller, N., Mowrer, O., &Sears,R.(1939).Frustration andAggression. New Haven: Yale University Press.
Douglas, V. I., & Perry, P. A. (1994).Effects of reward and non reward on frustration and attention in attention deficit disorder. Journal of Abnormal Child Psychology, 22(3), 281-302.
Hazlett, R. (2003). Measurement of use frustration: A biologic approach. CHI EA ’03 Extended Abstracts in Human Factors in Computing Systems, ACM, New York, New York, 734-735.
Harrington, N. (2005). The Frustration Discomfort Scale: Development and psychometric properties. Clinical Psychology and Psychotherapy, 12, 374-387.
Hoppmann, T. K. (2009). Examining the ‘point of frustration.’ The think-aloud method applied to online search tasks. Quality & Quantity: International Journal of Methodology, 43, 211-224.
Jibeen, T. (2013). Frustration intolerance beliefs as predictors of emotional problems in
university undergraduates. Journal of Rational-Emotive & Cognitive-Behavior Therapy, 31: 10.1007/s10942-012-0154-8.
Peters, L. H., O’Connor, E. J., & Rudolf, C. J. (1980).The behavioral and affective consequences of performance-relevant situational variables. Organization Behavior & Human Performance, 25(1), 79-96. doi: 10.1016/0030-5073(80)90026-4
Reynolds, C. J. (2001). The sensing and measurement of frustration with computers.Massachusetts Institute of Technology, (unpublished Master’s Thesis). Cambridge, MA. Retrieved from: http://vismod.media.mit.edu/tech-reports/TR-559.pdf
Scime, M., &Norvilitis, J. M. (2006).Task performance and response to frustration in children with attention deficit hyperactivity disorder. Psychology in the Schools, 43(3), 377-386.
Shorkey, C. T., & Crocker, S. B. (1981). Frustration theory: a source of unifying concepts for generalist practice. Social Work, 26(5), 374-379
Stankovic, S. &Vukosavljevic-Gvozden, T. (2011).The relationship of a measure of frustration intolerance with emotional dysfunction in a student sample. Journal of Rational-Emotive & Cognitive-Behavior Therapy, 29(1), 17-34. DOI: 10.1007/s10942-011-0128-2.
Wilde, J. (2012). The relationship between frustration, intolerance and academic achievement in college. International Journal of Higher Education, 1(2), 1-8.
Wright, K. A., Lam, D. H., & Brown, R. G. (2009). Reducedapproach motivation following non-reward: Extension of the BIS/BAS scales. Personality and Individual Differences, 47(7), 753-757.
Downloads
Published
Issue
Section
License
Copyright is owned by the journal.
