THE INFLUENCE OF EMOTIONAL LABOUR ON PERCEIVED WORKPLACE BULLYING OF BANK EMPLOYEES IN NIGERIA
Keywords:Emotional Labour, Workplace Bullying, Organizational Bullying, workplace violence, Nigeria, Bank
AbstractDespite literature findings on the importance of emotions in employees’ subjective experience of work, wellbeing and performance, few studies have explored this in the Nigerian work environment. This study focused on examining the influence of emotional labour on perceived workplace bullying among bank employees within the Ibadan and Lagos Metropolis areas of Nigeria. A sample size of 1032 (55.4% male and 44.6% female) employees was conveniently sampled from selected banks. The results showed that emotional labour significantly predicted organizational bullying among bank employees (β=.235, p<.01). The findings, recommendations and implications were discussed accordingly.
Adenuga, O.A. (2009). Bullying at the workplace: Coping strategies. African Journal of Research in Personal and Counselling Psychology, 1 (1), 153-158.
Appelberg, K., Romanov, K., Honlasalo, M., & Koskenvuo, M. (1991). Inter-personal conflicts at work and
psychosocial characteristics of employees. Social Science Medicine, 32, 1051-1056.
Ayodele, K.O (2003) Psycho-sociological Factors as Correlates of Antisocial Behaviour Among Private Secondary Students in Sagamu LGA of Ogun State, Nigeria. M.Ed Dissertation, University of Ibadan
Brodsky, C. M. (1976). The Harassed Worker. Toronto: Lexington Books. DC Heath and Company,
Carretero Domínguez NI, Gil-Monte PR, Luciano Devis JV. (2011) Antecedents and consequences of workplace bullying: a longitudinal analysis with a structural equation model. Psicothema 23(4)617-23
Einarsen, S. and Raknes, B. (1997) Harassment in the Workplace and the Victimization of Men. Violence and Victims, 12 (3), 247-263.
Einarsen, S., Raknes, B. I., & Matthiesen, S. B (1994). Bullying and harassment at work and their relationships to work environment quality: an exploratory study. European Work and Organizational Psychologist, 1994, 4 (4), 381-401.
Einarsen, S., Raknes, B.I., Matthiesen, S.B., & Hellesoy, O.H. (1996). Bullying at work and its relationship with health complaints-moderating effects of social support and personality. Ndorisk Psykologi 48(2), 116-137.
Giga, S.I., Hoel, H., &Lewis, D.(2008). The costs of workplace bullying. University of Manchester Institute of Science and Technology.
Grandey, A. A. (1999). The effects of emotional labor: Employee attitudes, stress and performance. Unpublished doctoral dissertation, Colorado State University, Fort Collins
Hochschild, A. (2003). The Commercialization of Intimate Life. Berkeley: University of California Press.
Hoel, H., & Cooper, C. L.(2000). Destructive Conflict and Bullying at Work, Manchester School of Management, University of Manchester Institute of Science and Technology,
Hofstedt, T. R. (1976). Behavioural accounting research: Pathologies, paradigms and prescriptions. Accounting, Organizations and Society, 1(1), 43-58.
Ikanyon, D.N., (2013). Workplace Bullying, Job Satifaction and Job Performance among employees in a federal hospital in Nigeria. European Journal of Business and Management 5 (23)116-123.
Lee, J.J. & Ok, C.M. (2014). Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory. International Journal of Hospitality Management, 36, 176– 187
Lehto, A.M., & Sutela, H. (1998). Efficient, more efficient, burned out. SVT, Tyomarkkinat 12.
Leymann, H. (1996) „The content and development at work‟, European Journal of Work and Organizational
Psychology, 5 (2), 165-184.
Morris, J., & Feldman, D. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21, 986-1010.
Mulki, J.P., Jaramillo, F. & Locander, W.B. (2006). Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?, Journal of Business Research, 59, 1222–1230.
Niedl, K. (1996) Mobbing and Wellbeing: Economic and Personnel Development Implications, European Journal of Work and Organizational Psychology, 5, 203-214.
Ogbonnaya G.U, Ukegbu A.U, Aguwa E.N, Emma-Ukaegbu, U (2012). A study on workplace violence against health workers in a Nigerian tertiary hospital. Nigerian Journal of Medicine, 21(2),174-9.
O'Moore, M.(2000) Summary report on the national survey on workplace bullying in Ireland. Dublin: The Anti-Bullying Research Centre, Trinity College.
Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace Incivility.
Organizational Dynamics, 29 (2), 123-137.
Rayner, C. (2000), Building a business case for tackling bullying in the workplace: Beyond a basic cost-benefit approach‟, Transcending Boundaries: Integrating People, Processes and Systems, 31.
Rayner, C. and McIvor, K. (2006) Report to the Dignity at Work Project, Steering Committee Research Finding, Report, University of Portsmouth Business School.
Rayner, C., & Hoel, H. (1997). A summary review of literature relating to workplace bullying. Journal of Community and Applied Social Psychology, 7, 181–191.
Salin, D. (2012). Ways of Explaining Workplace Bullying: A Review of Enabling, Motivating, and Precipitating Structures and Processes in the Work Environment. Human Relations, 56, 10, 1213-1232
Salin, D.(2003) Bullying and organisational politics in competitive and rapidly changing work environments.
International Journal of Management and Decision Making, 4 (1), 35-46
Schiopu, A.F. (2014). Role and consequence of emotional labour in the workplace. SEA: Practical Application of Science, 2 (4) 675-682
Spector, P. E. (1997) The role of frustration in anti-social behavior at work. In Giacalone, R.A., & Greenberg, J. (Eds) Antisocial behavior in organizations. Thousand Oaks: Sage Publications.
Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43(2), 178-190.
Vartia, M. (1996). The sources of bullying - psychological work environment and organizational climate. European Journal of Work and Organizational Psychology, 5 (2), 203-214.
Vartia, M. (2001). Consequences of workplace bullying with respect to the well-being of its targets and the observers of bullying. Scandinavian Journal of Work, Environment & Health, 27(1), 63-69.
Zapf, D., Knorz, C., & Kulla, M. (1996). On the relationship between mobbing factors and job content, social work environment and health outcomes. European Journal of Work and Organizational Psychology, 5(2), 215–237.
Copyright is owned by the journal.